How can we help you?

Our global support specialists are here to ensure your SLGT Online Shop experience is seamless.

SLGT Support AI Assistant

Hi there! I'm your AI assistant. Type a question below (e.g., "Where is my order?" or "I want a refund") and I'll help you find the answer instantly!

Text or Call

+1 (620) 234-3427

Email Support

support@slgtonlineshop.com

Billing Verification

Recognizing your purchase

Purchases from our store appear as SLGTONLINESHOP on your statement. This is our secure international billing descriptor. Our official store is SLGT Online Shop.

On your credit card or bank statement, this purchase will typically appear as:

SLGTONLINESHOP
Standard Descriptor

Also appears as: SLGT Online Shop

Frequently Asked Questions

Billing & Charges
These are the official billing descriptors for transactions at SLGT Online Shop. They confirm your order has been processed securely through our international retail gateway.
Shipping & Delivery
Please check your email as we will send an email with your tracking information. Be sure to check your spam or junk folder as well. If you still cannot find it, please contact us with your order number and the email address used for the order, and we will provide it to you immediately.
Once your order ships, you'll receive an email with your tracking number. You can track your shipment at: https://parcelsapp.com/
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.
All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location. We apologize for any delays that may occur if the shipment requires Customs clearance, inspection, or transportation delays caused by the carrier service.
It may take up to 24 hours for the tracking system to reflect new updates after your order has shipped. You can check the status at: parcelsapp.com.
If your order includes multiple items, they may be shipped in separate packages from different warehouses. Each package will have its own tracking number, sent to your email once dispatched.
Order Issues & Changes
You'll find your order number in our confirmation email (Format example: 042SHOP-9424). Check your spam/junk folder if you don't see it, or contact us with your order email and we'll locate it for you immediately.
If your order has not yet shipped, please contact us immediately at support@slgtonlineshop.com or text +1 (620) 234-3427 to update your address or details (quantity, color, size). Once shipped, changes are no longer possible; we recommend contacting your local courier for redirection.
If your order has not shipped, please contact us immediately at support@slgtonlineshop.com or text +1 (620) 234-3427. We can cancel it, but please note: a small handling fee may apply. If already shipped, cancellation is not possible.
Please contact us immediately at support@slgtonlineshop.com or text +1 (620) 234-3427 with your order number and a photo of the damage. We will investigate and make things right for you immediately.
No worries at all! If you have any questions or see any issues with your payment after the order was completed, please contact us immediately at support@slgtonlineshop.com or text +1 (620) 234-3427. We'll check on it for you and resolve it right away.